Booking terms & conditions

Booking Fee

To secure your appointment I require a non-refundable booking fee of 30% of the treatment cost for all bookings.  This fee is then deducted from the full cost of your treatment.  Payment is  made by bank transfer and due at the time you book the appointment.

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Cancellation Policy

Please contact me at least 48 hours before your scheduled appointment if you need to cancel or re-arrange.  This allows me enough time to contact another client on my waiting list to fill the slot.  Failure to provide 48 hour's notice will result in the loss of your booking fee.

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Payments

Payment for treatments and products can be made by cash, card or bank transfer please.  All payments need to be made before you leave the studio.  At this time card and bank transfer are preferable to reduce the handling of cash.

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Arriving For Your Appointment

For your safety and to maintain social distancing, I ask that you attend at your EXACT appointment time. Please do not arrive early for appointments as this may mean that you come into contact with other clients who are just leaving.  I have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client.

If you are late, the time will come off your allocation and may result in less lash coverage.  If you are 15 minutes or more late, your appointment will need to be rescheduled and you will lose your booking fee.

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Additional Persons

Please arrive for your appointment alone, under no circumstances will additional people be allowed to accompany you in the studio during your appointment due to social distancing and infection control.

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Lash Hygiene

I'd like to give every available minute possible to applying your lashes, so please arrive at your appointment, whether its an infill or full set, with NO eye make up on.  Eye make up can affect the lash extensions and removing it will take extra time that could be spent applying more lashes.

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Infills

Due to the high quality of products that I use, I will not infill another technicians work. A removal and full set would be required in this instance.

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Lash Guarantee

If you have any issues with your lashes, please contact me within 72 hours of your appointment, providing a photo so that I can assess the problem and rectify it as soon as possible. After this time period any work carried out will be chargeable at £15 per half an hour. I do not offer refunds.